Privacy Policy

1. Information We Collect

We collect information you provide voluntarily, such as:

• Name, email, phone number, company details (from contact forms or when you create an account)
• Messages and enquiry details
• Account and subscription details when you subscribe to an iNOM product (business name, billing contact, plan and usage information)
• Payment information, which is collected and processed by our payment processor; iNOM does not store full card numbers
• Browser type, IP address, and analytics data (via cookies and tracking tools)

2. Purpose of Collection

We use your information to:

• Respond to enquiries
• Provide, administer and bill subscriptions to iNOM products
• Communicate product updates
• Improve website performance and security
• Comply with legal and regulatory obligations

We do not sell or rent your information to third parties.

3. Cookies & Analytics

iNOM uses cookies, analytics tools (such as Google Analytics 4 or Microsoft Clarity), and similar technologies to understand user behaviour and optimise site experience. You can disable cookies in your browser settings, though some functions may be limited.

4. Data Storage & Security

All personal data is stored securely on AWS (Amazon Web Services) Australian region infrastructure. We use encryption, access controls, and security practices built to align with the ISO 27001 standard to protect your data.

5. Data Retention

We retain data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

6. Disclosure to Third Parties

We may share information with:

• IT service providers (AWS Australian region infrastructure)
• Payment processors (for subscription billing)
• Professional advisers or regulators (if required by law)

All third parties must handle personal data consistently with this policy.

7. Overseas Disclosure

At this stage, data is hosted within Australia. If overseas disclosure becomes necessary, we will take reasonable steps to ensure equivalent privacy protections are in place.

8. Your Rights

You have the right to:

• Access and correct your personal information
• Withdraw consent to marketing emails
• Complain if you believe we have breached privacy laws

Email hello@inom.ai and we will respond within 30 days.

9. Marketing Communications

By submitting a contact form, you agree to receive periodic updates from iNOM. You can unsubscribe anytime using the link in our emails. Service and billing communications relating to an active subscription are sent as needed and are separate from marketing updates.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new "Last updated" date.

11. Connected Calendar Services (Google and Microsoft)

Where you choose to connect a calendar to iNOM, we request permission to view and manage events on that calendar. For Google Calendar this is the Google calendar.events scope; for Microsoft 365 / Outlook Calendar this is the Microsoft Graph Calendars.ReadWrite permission. We use this access solely to:

• read your calendar availability so our assistant can offer open consultation times to prospective clients on your behalf, and
• create a calendar event when a client books a consultation through your website.

iNOM does not read, modify, or delete events unrelated to bookings made through iNOM, and does not perform two-way calendar synchronisation. Authentication tokens are stored encrypted within our AWS Australian region infrastructure and are scoped to your account only; no other iNOM user can access your calendar data. We do not sell, rent, or share your calendar data with third parties, and we do not use it for advertising or to train machine-learning models. You may disconnect your calendar at any time, which revokes iNOM's access and invalidates the stored token.

iNOM's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Our use of information received from Microsoft APIs is governed by the Microsoft APIs Terms of Use.

12. Lead Capture from Connected Sources

iNOM's Automated Lead Capture lets you connect external lead sources so that enquiries from those sources flow into your iNOM workflow. The sources you can currently connect include Facebook and Instagram lead ads and Google lead form ads.

When you connect a lead source, we request permission to access the lead forms or lead data associated with the account you connect, and to receive the enquiries submitted through them. We use this access solely to:

• identify the lead forms or sources you select for capture, and
• receive the contact details and responses submitted by people who complete those forms, so they can be routed into your iNOM workflow for follow-up.

The information we receive through these connections is lead data submitted by your prospective clients, such as name, email address, phone number, and form responses. iNOM collects and routes this data on your behalf; you remain the controller of your leads and are responsible for how you contact and handle them.

iNOM does not post to your connected accounts, does not access content unrelated to your selected lead forms or sources, and does not use this data for advertising or to train machine-learning models. Lead data and authentication tokens are stored encrypted within our AWS Australian region infrastructure and are scoped to your account only. We do not sell or rent this data, and we share it only as necessary to provide the service to you.

You may disconnect any lead source at any time, which revokes iNOM's access to that source. To request deletion of data collected through these connections, contact us at hello@inom.ai (see "Your Rights" above).

Our handling of data received from each connected platform also complies with that platform's terms:

• Meta (Facebook and Instagram): the Meta Platform Terms and applicable Meta Developer Policies.
• Google: the Google API Services User Data Policy and applicable Google Ads policies.

13. Contact Us

For questions or complaints regarding privacy, contact:
Privacy Officer, iNOM Pty Ltd
hello@inom.ai
Sydney NSW Australia