Mortgage broking runs on trust and obligation. iNOM is designed around that from the ground up: what the AI is allowed to say, where your data lives, and the evidence behind every answer and message.
iNOM provides general information from content each broker has reviewed and approved. It never gives credit advice, never quotes rates, never recommends lenders and never promises approvals or outcomes. When it does not have an approved answer it deflects politely and offers a human follow-up or a booking.
iNOM answers only from approved content: a professionally maintained knowledge base plus your own approved answers, and yours always take priority. It never invents an answer. Gaps are detected automatically, but new answers are only ever written and published by people.
Your data is stored in Australia, on AWS infrastructure in the Sydney region.
Each broker’s data is isolated at the application layer, with tenant separation enforced on every request. Your leads and content are not used to train models for other customers by default, and identifiable data is used only for disclosed purposes.
SMS and email are sent from an ACMA-registered sender ID, with consent recorded per channel, unsubscribes honoured immediately, and Do Not Call considerations supported at intake.
Important answers carry their source and timestamp. Every outbound message records its template, trigger, recipient, channel, consent state and time.
Least-privilege access and audit logging on critical actions.