Mortgage broking runs on trust and obligation. iNOM is designed around that from the ground up: what the AI is allowed to say, where your data lives, and the evidence behind every answer and message.
iNOM provides general information from content each broker has reviewed and approved. It never gives credit advice, never quotes rates, never recommends lenders and never promises approvals or outcomes. When it does not have an approved answer it deflects politely and offers a human follow-up or a booking.
iNOM’s knowledge base works like a library you curate. Gaps are detected automatically, but new answers are only ever written and published by people. Nothing iNOM says is invented on the fly.
iNOM is built and hosted in Australia on AWS infrastructure in the Sydney region, including the AI models that power it.
Each broker’s data is isolated at both the application and database layer. Your leads and content are not used to train models for other customers by default, and identifiable data is used only for disclosed purposes.
SMS and email are sent from an ACMA-registered sender ID, with consent recorded per channel, unsubscribes honoured immediately, and Do Not Call considerations supported at intake.
Important answers carry their source and timestamp. Every outbound message records its template, trigger, recipient, channel, consent state and time.
Least-privilege access, audit logging on critical actions, and security practices built to align with the ISO 27001 standard.