Last updated: July 2026
These terms govern your access to and use of the iNOM platform and website at inom.ai, provided by iNOM Pty Ltd (ABN 84 638 441 344) ("iNOM", "we", "us"). By creating an account, subscribing to a product or using the platform, you agree to these terms on behalf of the business you represent. The platform is provided to businesses, not consumers acting in a personal capacity. These terms replace all earlier versions.
iNOM offers two separately subscribable products. iNOM Website AI Assistant ("iNOM") is an AI assistant embedded on your website that answers visitor enquiries from content you have approved, qualifies enquiries, captures lead details and books consultations. Automated Lead Capture ("Lead Capture") is a lead capture and response product that captures enquiries, sends instant email and SMS responses with booking links, and routes leads according to your configuration; higher tiers include ad-platform integrations, reminder sequences, routing and attribution features as described on our pricing page. Each product is available in the tiers described on our pricing page, and the features, usage allowances and prices for each tier are as published there at the time you subscribe.
iNOM provides general information drawn from content that you, the subscribing business, have reviewed and approved. iNOM does not provide financial advice, credit advice, credit assistance, legal advice or tax advice, and nothing iNOM says should be treated as a recommendation, a quote, an approval or a promise of any outcome. Where iNOM cannot answer a question from approved content, it is designed to decline and offer a human follow-up or booking instead. You are responsible for the accuracy, currency and legality of the content you approve for iNOM to use, and for ensuring your use of the platform complies with the obligations that apply to your business, including under the National Consumer Credit Protection Act where relevant.
All prices are in Australian dollars and exclude GST. GST is added at checkout where applicable.
Subscriptions are billed monthly in advance (or annually where an annual plan is selected) using the payment method you provide, and renew automatically at the end of each billing period until cancelled.
Multi-product and annual discounts apply as published on the pricing page at the time of purchase.
We may change prices with at least 30 days’ notice. Price changes take effect from your next billing period after the notice period.
There is no lock-in contract. All subscriptions are month-to-month (or year-to-year for annual plans). You may cancel at any time from your account or by contacting us. Cancellation takes effect at the end of your current billing period; you retain access until then. Except as set out in section 6 or as required by law, fees already paid are not refunded on cancellation.
The guarantee applies to your first subscription with iNOM. If you tell us within 30 days of the start date of that first subscription that iNOM is not right for you, we will refund the subscription fees you have paid for it in full.
The guarantee covers subscription fees only. One-off white-glove implementation fees are non-refundable.
The guarantee applies once per customer. It does not apply to subsequent subscriptions, re-subscriptions, upgrades or additional products added after the first subscription.
To claim, contact us at hello@inom.ai within the 30-day period. Refunds are processed to the original payment method.
Self-service setup is included at no charge. White-glove implementation is available as a one-off fee per product as published on the pricing page. White-glove implementation fees are non-refundable.
Each tier includes a monthly usage allowance (AI conversations for iNOM; outbound SMS for Lead Capture) as published on the pricing page. An AI conversation is one visitor's chat session on your website, from when they start chatting until they leave or go quiet, no matter how many messages it involves. A new conversation starts when someone chats again on a new visit. When you reach your allowance, the relevant usage pauses automatically; nothing escalates and no additional charges are incurred without your authorisation. If you authorise additional usage, it is charged at $15 per 100 additional conversations or SMS, as applicable. Unused allowance does not roll over between billing periods.
You must not: attempt to access another customer’s data; reverse engineer, resell or sublicense the platform except as agreed in writing; use the platform to provide or simulate regulated advice; interfere with the platform’s operation or security; or use it in breach of any law. We may suspend access to protect the platform, other customers or the public, and will tell you promptly if we do.
Our handling of personal information is described in our Privacy Policy at inom.ai/privacy, which forms part of these terms. Customer data is hosted in Australia. Your data is not used to train models for other customers by default. Lead data captured through your subscription belongs to your business; we process it to provide the services.
We own the platform, including iNOM, the software, designs and documentation. You own your content and your lead data. You grant us the licence needed to host, process and display your content and data for the purpose of providing the services. Feedback you give us may be used to improve the platform without obligation to you.
We work to keep the platform available and reliable, and we schedule maintenance to minimise disruption where practicable. We do not promise uninterrupted or error-free operation, and no specific uptime level forms part of these terms unless separately agreed in writing.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded. To the extent permitted by law, our liability for any claim arising out of or in connection with the services is limited, at our option, to resupplying the services or paying the cost of resupply, and our total aggregate liability is capped at the fees you paid to us in the 12 months before the event giving rise to the claim. To the extent permitted by law, neither party is liable to the other for indirect or consequential loss, loss of profit or loss of business opportunity. You remain responsible for decisions made by your business and your clients; the platform captures, responds to, qualifies and routes enquiries, it does not make lending or financial decisions and its output is not advice.
We may suspend or terminate your subscription if you materially breach these terms and do not remedy the breach within 14 days of notice, if required by law, or if you fail to pay fees when due after reminder. On termination your access ends and we will make your lead data available for export for a reasonable period, after which it is deleted in accordance with our Privacy Policy.
We may update these terms from time to time. For material changes we will give at least 30 days’ notice by email or in-app notice, and the changes will apply from your next billing period after the notice. If you do not agree to a change you may cancel before it takes effect.
These terms are governed by the laws of New South Wales, Australia, and the parties submit to the exclusive jurisdiction of its courts. If any part of these terms is unenforceable, the rest remains in effect. These terms, the pricing page at the time of purchase and the Privacy Policy form the entire agreement between us for the services.
iNOM Pty Ltd (ABN 84 638 441 344), Level 35, One International Towers, 100 Barangaroo Avenue, Sydney NSW 2000, Australia.
Support: hello@inom.ai